The 80/20 rule applies to our use of web analytics tools as well. Most of us use just a small amount of power our tools contain.
This hurts my feelings! Ok, not so much hurts my feelings and more that I’m sad you are not taking advantage of all of the features at your disposal to drive smarter decisions by your leadership teams.
Regardless of the tool you have, it is always prudent to take a fresh look at a familiar tool every once in a while and see what you’ve been missing. I recommend that periodically you gather folks around you for lunch, pull up Adobe Analytics on the big screen in the conference room, let each person expose one hidden report or feature. You’ll be surprised at how much you learn, and, like an Easter egg hunt, the whole thing is fun all by itself.
As many of you already have access to Google Analytics, in this post I want to re-introduce some of the features/reports/concepts that most likely fall outside of the normal 20% you use regularly. My hope is to aid in your persistent quest to deliver more impactful IABIs (Insights, Actions the leadership should take, Business Impact).
Some of these hidden gems are small, some big, some you might know and have ignored, and some never crossed your radar. Pop open your GA account in a different tab, or your WebTrends or your WebTrekk or IBM Analytics accounts, and follow along.
But, first… It is important to point out that some things are a bit hidden and not used as much, like the Real Time reports in Google Analytics but I’m not quite filled with grief about them….