I have a love/hate relationship with a soap company.
About five years ago, I stumbled across their products online. They boasted rare and unique scents and naturally-sourced ingredients. They were irresistible (to me, anyway). And their prices seemed reasonable.
So, I placed an order. And that’s when my troubles began.
I had to share my email address to complete my transaction. You know, to “receive an order confirmation.”
Within days, I found myself receiving marketing email after marketing email. Coupons. Special sales. New soaps. New scents. Free shipping.
I imagined their marketing department high-fiving one other and saying, “We’ve got one on the line. Quick! Reel her in!”
And you know what? The products I received were exceptional. They smelled amazing (I’m a sucker for a unique scent). So, I stuck it out for a while. But not forever.
Because I knew how wrong my experience was. I knew there was a better way to market your business. A kinder, gentler way — one that doesn’t alienate the very people you want to nurture.
Time went on.
I sent dozens of their catalogs to the landfill — a new one came in the mail every few weeks.
Finally, I gave up. After placing a few orders, I contacted the company and asked them to please — for the Love of All that Is Holy — stop sending me catalogs. I clicked the unsubscribe link in one of their many emails and used the form on their site to let them know