See, Think, Do, Care Wining Combo: Content + Marketing + Measurement!

There have been tons and tons of implementations around the world of my wonderfully profitable See-Think-Do-Care business framework.
This is immensely gratifying.
Over the last year, I’ve also worked with many companies to drive new and rapid innovation in their digital strategies using the framework. In the process, I’ve learned a whole lot more, evolved my thinking and refined the nuances.
In this blog post I want to share two strategic clarifications/extensions of my thinking about the See-Think-Do-Care framework. My hope is to better assist you in your own journey in using the framework to unlock imagination, build intent-based audience strategies, deliver joy to them and accelerate business profit.
And, just because I love you all so much, I’ll end with a little bonus. A thing three that shares optimally aligned See-Think-Do-Care metrics!
But, let’s start with the core intent of my post.
There were two key reasons I’d created See-Think-Do-Care.
Thing One.
I passionately dislike how most Marketers have become selfish – because most companies set deeply selfish goals for them!
There is a ton of pressure to show ROI, in 24 hours (!!). There is very little desire to “rock the boat.” There are ton’s of incentives to keep doing things the way they’ve always been done. There are loads of “studies” and business frameworks from the ancient Romans and early Greeks to “guide” decision making. We expect to shout via TV or Radio or on AOL.com and expect our customers to follow a specific “path” down the “funnel.”
Shove, shove, shove, them down the funnel, and shovel, shovel, shovel in the money!
I saw this wonderful cartoon by Marketoonist somewhere, it captures the essence beautifully…

It is not that companies are silly. Remember, there was little data

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Digital Marketing & Analytics: Five Deadly Myths De-mythified!

In a recent set of keynotes and consulting engagements in the US, UK and Canada, I’ve had an overwhelming feeling that in very fundamental ways some companies make imprecise choices when it comes to their digital strategy. Not because they don’t have enough money or opportunity or people. But, simply because their broader framing of what the problem was, and what their chosen solution would deliver.
The heartbreaking part of these, often innocently made, choices is any lack of meaningful progress in digitizing their companies. It saddens me deeply that they are not being able to take full advantage of all the new product, marketing, customer relationship opportunities in front of them. Because, I’m sure like you, I’m humbled by the immense opportunity digital presents.
This post covers five of these heartbreaking misses in the broader framing. My hope is that 1. You’ll understand what’s wrong in terms of the strategic choice being made and 2. Get an extremely clear sense for what the right choice is in each case. I’ve suffered enough bruises on the front-lines from trying to re-imagine the current and revolutionize the future across multiple industry verticals, countries, opportunity sizes. Consider this to be a collection of wisdom from those tough lessons – from wins and losses.
Since in almost every case the imprecise framing is strategic, the true consumer of this post is your boss’s boss’s boss. Sadly, we can’t get to them here. But, at least you and I can get on the same page and perhaps I can convince you to take our message to her/him.
Here are the digital myths that are leading us down a profoundly sub-optimal path:

1. Programmatic platforms are a

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The Magic of Universal Analytics: Strategy, Tactics, Implementation Tips

In a Q&A after a keynote a couple of years ago, I was asked: “When will traditional business analysis subsume the web analytics silo?”
My reply: “All business will ultimately be digital, so, if anything, web analytics will subsume business analysis!”
That was a half-cheeky reply. But, if you reflect upon the developments in analytics over the last couple of years it is incredible to see that we, web analytics, have moved so quickly towards the aforementioned outcome.
In fact, even the term digital analytics is too stifling. It is all just business analysis – with digital being a dominant factor in influence (marketing, advertising, experiences, connections, relationships et. al.), digital plus real world owning outcomes (of the commerce type) and some facets of influence.
Business analysis. No digital. No web. No offline. No just this or that silo.
And, 15 years later I get to go back to my first job title after graduating from MBA school. Senior Business Analyst! : )
So, in our world, web analytics, what is helping us embrace to this change? Moving us away from our digital only silo? A little something, that Google Analytics calls, Universal Analytics.
It was announced to the world perhaps 24 months ago – in classic Google fashion, with a bold vision that was not fully baked. Gotta love those betas! The team at Google, thanks to that bold vision, has continued to invest time and people, and execute quickly. Universal analytics has been out, in proper fully baked production release, for a little while. It has exciting new features, an exciting cluster of new analyses you can do, and a lot that was impossible before. It allows you to be a full-blooded Business

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Crushing It With Competitive Intelligence Analysis: Best Metrics, Reports

Half-way through this post, you’ll seriously wonder why you’ve spent so much time obsessing with Adobe/Google Analytics/Chartbeat or other web analytics tool. When you are done reading the post, you’ll be super mad that your marketing strategy is not more influenced by your competitor’s data!
Such is the power of being able to proactively identify which of your competitor’s strategies are working well, where their current customers come from, and what specific tactics you should experiment with to create and advantage for yourself.
Regular readers of the blog know of my deep love for competitive intelligence analysis. My first blog post on the topic of CIA was on 14th Aug 2006! Competitive Intelligence Analysis: Why, What & How to Choose. CIA also formed one of five foundational elements in my best-selling book Web Analytics 2.0.
Since then, as luck would have it, we have more tools, they are smarter, and have richer data-sets.
In this post we’ll go back to the wondrous world of competitive intelligence analysis. We’ll look at an incredible cluster of examples, from the simple to the sublime, that will help you learn practical strategies you can immediately go back and apply in your role as a Marketer, Analyst, or the Boss of all Things Digital.
Here are the key elements we will explore in our quest to become CI Analysis Ninjas:

+ Foundational Concepts/Caveats
How is competitive intelligence data collected?
Competitive intelligence data will never match your site’s analytics tool
Competitive intelligence tools will never match each other!
Small sites are out-of-luck
Small countries are out-of-luck
Site-centric CI vs. Ecosystem-centric CI
Tools used in this post

+ Traffic Trends Key Metrics Analysis
+ Visitor/Audience Type Profile Analysis

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The Complete Digital Analytics Ecosystem: How To Win Big

The world of digital analytics seems to be insanely complicated.
And, yes, some of it is. Third-party or first-party cookies anyone? And, are we tracking people, devices, web browsers or whoknowswhat?
But it is a lot less complicated than you might believe. No. Really. A lot less complicated.
I led a discussion the other day with a collection of people who were brand new to the space and some who were jaded long-term residents of Camp Web Analytics. When someone played the omg, it is all so complicated (!!) card, I took the opportunity to sketch a picture of the entire ecosystem to highlight that it really was not all that complicated. The process involved slowly laying out each piece of the puzzle and how it fit the piece next to it.
By the end of the exercise there was a lovingly simple picture, and a path to glory. In this blogpost I want to share that with you.
Regardless of your experience in the space, I believe you’ll find it to be of value. Even if you are in the super-jaded category, this will help you present something to your boss’s boss that will get them to finally understand what you do!
Our journey to understanding, dare I say nirvana, follow these steps:

Digital Analytics Ecosystem: The Core Elements
Digital Analytics Ecosystem: The Inputs
Digital Analytics Ecosystem: The Outputs
Digital Analytics Ecosystem: Optimal Execution: Three Phases
Digital Analytics Ecosystem: Optimal Execution: Timing Expectations

Doesn’t it sound absolutely exciting? It is. And along the way you’ll find helpful tips, links for deep dives, and a ravishing amount of new insights.
Ready? Let’s go!
Digital Analytics Ecosystem: The Core Elements
At the

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